Cancellation & Refund Policy

The cut-off is measured against the start time of the lesson you are cancelling. Your dashboard always shows the refund you will receive before you confirm the cancellation.

Open the lesson in your dashboard and choose Cancel. If you only need a different time, use Reschedule instead — rescheduling is free and keeps the full value of your booking (up to two reschedules per lesson).

Refunds are issued to the original payment method through the same payment gateway used for the booking. Bank settlement typically takes 5 to 7 working days. A refund is created exactly once per booking and its status is visible in your payments history.

If a school cancels a confirmed lesson — vehicle breakdown, instructor unavailability or any other reason — you receive a 100% refund of that lesson regardless of timing, or you may reschedule at no cost.

A learner who does not attend without cancelling is marked as a no-show and no refund applies. If the school does not turn up, mark the lesson accordingly in your dashboard and it is refunded in full after review.

Raise a support ticket from your dashboard or email sales@drivingschooool.com. We respond within one working day and hold the disputed amount until the case is closed.